📦 Refund & Returns Policy

At MITTAL BOOK DEPOT, we aim to provide you with high-quality educational products and a smooth shopping experience.
If you face any issue with your order, our easy return and refund policy is here to help.

🔁 Eligibility for Returns

You can request a return if:

  • You received a damaged or defective book.

  • The book delivered is incorrect or doesn’t match your order.

  • Pages are misprinted, missing, or bound improperly.

📌 Returns must be requested within 7 days of delivery.

📑 Conditions for Return

For a return to be accepted:

  • The book must be unused and in original condition.

  • All packaging, labels, and invoices must be included.

  • Clear photos/videos of the issue must be provided for verification.

💰 Refund Policy

After your return is received and inspected:

  • Full refund will be issued to your original payment method, OR

  • You may choose a replacement book instead of a refund.

📌 Refund processing time: 3–7 business days after approval.

🔄 Replacement Policy

We offer free replacements for:

  • Damaged items

  • Wrong books delivered

  • Missing items in the package

Replacements are shipped at no extra cost.

🚚 Non-Returnable Items

The following cannot be returned:

  • Books damaged after delivery

  • Books purchased during clearance or special sale (if marked non-returnable)

  • Books with writing, marks, or user damage

📩 How to Request a Return

To initiate a return or refund, simply contact us:
D-38, Industrial Area, Site-A, Mathura – 281 004
Email: mittalbookdepot@gmail.com

Provide your:

  • Order ID

  • Issue details

  • Clear photos/videos

Our team will assist you promptly.

🤝 Our Commitment

We value your trust. Our goal is to ensure you receive the best-quality study material with a hassle-free shopping experience.